| ent Orders | | | | letters. A legitimate customer is more likely to enter his |
| We are presenting this information because of a high | | | | her name using capitals while a thief is very likely to |
| number of fraudulent orders being placed on the | | | | enter a name in lower-case letters. |
| Internet recently. While fraud does exist, you can | | | | - An address verification failure. Our implementation of |
| reduce your risk against fraud. The information | | | | both ECHO and Authorize.net handles address |
| contained below will increase your awareness of what | | | | verification. This means that if the address on the |
| to look for and what to do if you suspect fraud. | | | | credit card does not match the address entered during |
| Fraud is an issue that affects nearly all businesses on | | | | checkout, you will receive a message on your order |
| the Internet. As a merchant you must always be | | | | confirmation email indicating that the address did not |
| aware of fraud. It is your responsibility to avoid fulfilling | | | | match. (Please note that the credit card will still have |
| fraudulent orders. Although we have had very few | | | | been processed - see what to do if you receive a |
| reports recently of problems with fraud from our | | | | fraudulent order below.) |
| customers, a report of one of our customers has | | | | How to reduce your likelihood of receiving a fraudulent |
| prompted this article. | | | | order: |
| How to detect fraudulent orders | | | | 1.Turn the address verification prompt option on (found |
| Any of the following STRONGLY indicate a fraudulent | | | | in store settings -> payment settings.) Please note that |
| order: | | | | this will not stop a fraudulent order from being placed, |
| - An order originating from Nigeria, Malaysia, or | | | | but it will help in two ways. First, it will deter fraud. |
| Indonesia. If you receive an order from one of these | | | | Those who place fraudulent orders generally avoid |
| areas there is a 99.99% chance that the order is | | | | sites that have address verification. Second, your copy |
| fraudulent. The order will be placed using a stolen | | | | of the order will warn you that the address verification |
| credit card or otherwise. | | | | failed, allowing you to detect fraudulent orders. |
| - An order requesting a very large quantity of an item | | | | 2.Turn the collect CID/CVV2 option on (found in store |
| (for example, an order for 400 Jerzees t-shirts.) | | | | settings -> payment settings). Please note that this will |
| - Multiple orders from the same address with different | | | | not stop a fraudulent order from being placed, but it will |
| payment methods or multiple orders with the same | | | | help to deter fraud. Those who place fraudulent orders |
| email address to different shipping addresses. | | | | generally avoid sites that collect the CID/CVV2. |
| - Multiple declines with different credit cards. In your | | | | Bright Builders customers have reported a great |
| order manager, if you see the same customer being | | | | reduction but not a complete elimination of fraudulent |
| declined several times with different credit cards | | | | orders when using these measures. |
| before successfully charging a card, the customer | | | | What to do if you receive/suspect a fraudulent order: |
| likely has a list of stolen credit cards that is being used. | | | | 1.Refund the credit card transaction. |
| Any of the following MAY indicate a fraudulent order: | | | | 2.Do not ship the product. |
| - An order from high-crime areas such as inner city | | | | 3.Email the person making the suspected fraudulent |
| Los Angeles. | | | | order and ask that they pay by money order or |
| - The name of the customer entered in lower-case | | | | cashier's check. |