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Buying or Selling on the Internet The facts and figures from Symantec that use free email services that do not Security Response and the Internet Crime require a credit card to open an Complaint Center are both fascinating account. and alarming. If you have thought about Check Seller history and be wary if buying or selling on the Internet, there is previous negative feedback. especially with Internet Auction Sites, Use common sense when assessing the make sure that you are aware of the best method of payment. practices and the potential pitfalls Be cautious and aware of laws governing before you do. An identity is a terrible sellers is other countries, thing to waste. international sales may have a dubious How much for your identity? outcome According to a Blog from Symantec Ask for written confirmation regarding Security Response, the following is the expected delivery and warranty or cost for your identity on the black exchange return options market To avoid unexpected costs, find out if $14-18 for your complete identity shipping and delivery are included or $1-6 for a US Credit Card additional cost $2-12 for a UK Credit Card Never give out your Social Security $10 for a World of Warcraft Account Number, Driver's License Number, Bank Internet Crime Complaint Center Account Numbers or personal information The Internet Crime Complaint Center to the seller, they do not need it (IC3) was established as a partnership Be very cautious of special offers that between the National White Collar Crime arrive by unsolicited email, you are Center (NW3C) and the Federal Bureau of typically better to delete these without Investigation (FBI) to receive, develop opening them, especially if there are and refer criminal complaints regarding attached files the rapidly expanding arena of cyber Do not give your credit card information crime. IC3 released the sixth annual over the phone compilation of complaints received and Do not make purchases online if you are referred to law enforcement or using an unsecured wireless access point regulatory agencies for appropriate If you are a victim of fraud, report it action. to your credit card companies and to the The following statistics are based on authorities immediately the IC3 2006 Annual Report Best Practice to Sell on Internet Complaint submissions decreased by Auction Sites 10.4%, from 231,493 in 2005 to 207,492 Take a little time to understand how in 2006 Internet Auctions work and what your Total Dollar Amount of reported losses obligations are as a seller. increased from $183.12 Million in 2005 Use secure web sites. If you sell from to $198.44 Million in 2006 your own web site, then investigate how Most Common Reason for complaints to offer secure credit card transactions 44.9% Internet Auction Fraud Publicly list the actions that you will 19.0% Non-Delivered Merchandise and / or take to insure the transaction and the Payment delivery. 4.9% Check Fraud List contact information and street 4.8% Credit / Debit Fraud address if you are a business. Provide a Most Common Amounts of reported loss daytime phone number and email address 39.3% reported loss between $100 to for inquiries. Make it easy for the $1000 consumer to validate your authenticity. 31.6% reported loss between $1000 to Take care of your customers and ask for $5000 feedback, especially if the transaction 15.6% reported loss less than $100 resulted in a satisfactory experience. Of those who reported a loss, the Be cautious and aware of laws governing Average (median) amount of the reported buyers in other countries, international loss sales may have a dubious outcome $5100 Nigerian Letter Fraud Post your policy regarding delivery $3744 Check Fraud options and related fees, warranty or $602 Internet Auction Fraud exchange return options, and payment $585 Non-Delivered Merchandise and / or terms and conditions Payment Build reciprocal links with other $427 Credit / Debit Card Fraud reputable merchants to establish your Most Common Methods of Contact: authenticity 73.9% Email Post pictures of the merchandise 36.0% Web Page Provide detailed descriptions of the 17.7% Telephone merchandise, including specifications, 12.0% Instant Messenger features, new or used, etc. Research 10.3% Postal Mail other listings for similar merchandise Best Practice to Buy on Internet Auction to see what information your competitors Sites are providing so you will have some Learn your obligations as a buyer before additional insight into what your you place a bid. customers may need to see and compare Find out what actions the seller will _______________________________________ take to insure the transaction and the ______________ delivery. Words of Wisdom Research the seller, especially if the "Organized crime in America takes in only available information is an email over forty billion dollars a year and address. Check with the Better Business spends very little on office supplies." Bureau if it is a business. Use Google - Woody Allen search, Yahoo and other web sites to "There is no den in the wide world to investigate the seller. hide a rogue. Commit a crime and the Try to obtain a physical address. Be earth is made of glass. Commit a crime, wary if the mailing address is a Post and it seems as if a coat of snow fell Office Box number. on the ground, such as reveals in the If there is a telephone number provided, woods the track of every partridge, and call it to make sure that it is working fox, and squirrel." and legitimate. - Ralph Waldo Emerson Send an email to validate that it is an "The scars of others should teach us active email address. 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